Last updated: 2024
These Terms and Conditions ("Terms") govern your access to and use of the website and lead generation services provided by Hineli ("Hineli", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Hineli is a business based in the United Kingdom, providing lead generation services to businesses. Our details are as follows:
For any questions, complaints, or requests relating to these Terms or our services, please contact us using the details above.
When you request our lead generation services, you will typically submit an enquiry via our website, by email, or by telephone. Once we receive your enquiry, we will review your requirements and provide you with a proposal outlining the scope of services, pricing, and timelines.
An order is considered confirmed only when both parties have agreed to the proposal in writing, whether by email confirmation, signed agreement, or other mutually accepted written method. Upon confirmation, we will begin work on the agreed services in accordance with the terms set out in the proposal and these Terms.
All prices for our services will be clearly communicated to you before an order is confirmed. Prices are quoted in British Pounds Sterling (GBP) and, unless otherwise stated, are exclusive of Value Added Tax (VAT), which will be added where applicable in accordance with UK tax law.
Payment terms will be specified in the individual service proposal or agreement. Unless otherwise agreed, payment is due upon receipt of invoice. We reserve the right to suspend or withhold services if payment is not received within the agreed timeframe.
The scope of services included in any package will be detailed in the relevant proposal. Any additional work outside the agreed scope may incur additional charges, which will be communicated to you in advance.
You may cancel your order by contacting us in writing at info@hineli.click. Cancellation terms, including any applicable notice periods or fees for work already performed, will be set out in your service agreement.
If you are a consumer entering into a contract at a distance, you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless services have already been fully performed with your prior express consent and acknowledgement that you lose your cancellation right upon completion.
If you are unhappy with our services, please contact us with details of your complaint. We will investigate and respond within a reasonable timeframe, typically within 14 business days. We aim to resolve all complaints fairly and promptly.
To the fullest extent permitted by law, Hineli shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of profits, business opportunities, or data.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
Our total liability arising out of or in connection with the services provided shall not exceed the total fees paid by you for the services giving rise to the claim.
Our website uses only one cookie, named "consent_ok", which stores your consent preference for a period of one year. We do not use any analytics, tracking, or session cookies of any kind.
Advertising measurement tools operate only after you have given consent, and only on the order confirmation page, in compliance with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).
Any personal data you provide to us is processed in accordance with the Data Protection Act 2018 and UK GDPR. For further information on how we handle your personal data, please refer to our Privacy Policy or contact us directly. You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update these Terms at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at info@hineli.click or call us on +44 121 648 3686.