Privacy Policy

Last updated: 2024

Hineli ("Hineli", "we", "us" or "our") is committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, store and share personal data when you visit our website, and it sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of this policy, Hineli is the data controller responsible for your personal data.

1. Who We Are

Hineli
183 Moseley Road
Birmingham, B31 8YB
United Kingdom

Email: info@hineli.click
Phone: +44 121 648 3686

2. What Personal Data We Collect

Hineli provides lead generation services for businesses. To enable this, our website includes a contact/enquiry form. When you submit this form, we collect the following categories of personal data directly from you:

• Your name
• Your email address
• Your telephone number
• The name of your business, where provided
• Any details or message content you choose to include in the form

We do not collect any special category data (such as health, racial or ethnic origin, or religious belief) through this form, and we ask that you do not submit such information to us.

3. Why We Collect This Data

We collect and use this personal data for the following purposes:

• To respond to your enquiry and provide information about our services
• To assess and process your submission as a potential lead for our business services
• To communicate with you regarding your request, including by phone or email
• To maintain records of our correspondence for legitimate business purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — where you have actively submitted the form and provided your details to us, and, where applicable, where you have given consent to cookies as described below.
• Legitimate interests — we have a legitimate interest in responding to enquiries submitted through our website and in developing and maintaining business relationships, provided this does not override your rights and interests.

Where we rely on legitimate interests, you have the right to object to this processing at any time, as explained in Section 7 below.

5. How Long We Keep Your Data

We retain personal data submitted through our contact form only for as long as necessary to fulfil the purposes described above, typically for a period of up to 24 months from the date of your last contact with us, unless a longer retention period is required to comply with a legal obligation, resolve a dispute, or enforce our agreements. After this period, your data is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell your personal data. We may share personal data collected through the contact form with:

• Trusted service providers who support our website hosting, email communications, or customer relationship management, acting solely on our instructions and under contractual obligations of confidentiality
• Business clients or partners for whom the lead is being generated, where you have consented to your enquiry being passed on for that purpose
• Regulators, law enforcement or other authorities where required by law

We do not transfer personal data outside the United Kingdom. Should this change in the future, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@hineli.click. We will respond to your request within one month, in accordance with statutory requirements.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, if you believe your data has not been handled in accordance with the law.

8. Cookies

Our website uses only one cookie:

We do not use analytics cookies, session cookies, or any third-party tracking cookies. No data about your browsing behaviour is collected through cookies on this site.

Advertising measurement is only activated after you provide consent, and only operates on the confirmation page following a form submission. It does not run elsewhere on the site and does not operate without your prior consent.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Access to personal data is restricted to those who need it for the purposes described in this policy.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Hineli
183 Moseley Road
Birmingham, B31 8YB
United Kingdom
Email: info@hineli.click
Phone: +44 121 648 3686